Wednesday, 10 December 2008

Wavelengths customer forum

Just a reminder about the customer forum at Wavelengths leisure centre tomorrow evening, Thursday 11 Dec.

The manager, Clare Motton, will be available to answer questions and take your comments about the pool, gym, classes etc etc.

She will be available from 6pm onwards, however if, like me, you cannot get there until 7 or later you will probably miss her, unless the turnout is more than the half dozen who came to the last forum. She is more than happy to take feedback and answer queries by telephone, which I found out today.

As well as raising the issue of opening hours (which I fear is not going to change any time soon), I suggested that the weekly timetable for the fitness pool should be put on display. At the moment the timetable, which shows the availability of lanes throughout the day, is kept behind the reception desk. She took on board the fact that it would be more useful if it was visible, so that swimmers would have more information to help them plan their visit (recently I found myself sharing the pool with a local swimming club who had booked half of it for a three-hour block in the middle of Sunday). Of course it would be even more useful if this information was on the website so we could find out without having to go to the pool, but it's a start.

Finally I mentioned the showers, which have been cold on recent visits. Apparently someone was there (again) today, trying to fix them; like the opening hours it seems this could be a bigger problem than was originally envisaged.

No comments: