tag:blogger.com,1999:blog-7397970649062371366.post5428575812753432289..comments2024-03-19T12:00:16.160+00:00Comments on The Deptford Dame: Station clean-up efforts drag onUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7397970649062371366.post-57779469919354975612013-04-14T16:26:17.676+00:002013-04-14T16:26:17.676+00:00Thanks Peter, that's very interesting. I knew ...Thanks Peter, that's very interesting. I knew a lot of that but hadn't heard about this replacement flooring. Sounds expensive!Deptford Damenoreply@blogger.comtag:blogger.com,1999:blog-7397970649062371366.post-49078709616345679342013-04-13T11:34:48.434+00:002013-04-13T11:34:48.434+00:00Dame
I thought you'd appreciate reading this ...Dame<br /><br />I thought you'd appreciate reading this response from the rail company about the state of Deptford station when I complained recently...<br /><br />Southeastern Customer Relations, PO Box 63428, London, SE1P 5FD<br /> <br />Thank you for your recent email.<br /> <br />I'm sorry to hear that you're unhappy with the condition of Deptford station. I realise how disappointing this must be.<br /> <br />This is very disappointing to us also; as we do want to make sure that the station environment is a pleasant experience for our passengers who are waiting for their train services.<br /> <br />We do try to ensure that our stations are cleaned and maintained regularly. The station management and their staff should therefore make regular inspections of all public areas, throughout the day. If any problems are discovered, then our staff should try to rectify these as quickly as possible.<br /> <br />You’ve mentioned that you’d like specific information in relation to the cleaning contract of the station. This is something that we will be unable to provide you. Please note that between 2003 and 2006, Southeastern trains were controlled by the Strategic Rail Authority (which is part of the Department for Transport) and was accordingly subject to the Freedom of Information Act. However, following the grant of the Independent Kent Franchise to the Go Ahead Group in 2006, Southeastern reverted to private company status, and was no longer subject to the Act.<br /> <br />I can however confirm that the appropriate actions are being taken to improve the cleanliness of the station. Just to list a few of them:<br /> <br />A three day deep clean of the station happened week commencing 25 March, however we did not get the result we hoped for from this, so another deep clean has been arranged.<br /> <br />Staff members will be attending every morning and afternoon to clean the station and have been given a clear remit of what is expected. This will also include cleaning of the glass.<br /> <br />Bins will be introduced to the station within the next few weeks<br /> <br />Replacement flooring has been arranged<br /> <br />Therefore I hope that you’ll soon see a significant change in the environment of the station. Thank you for your patience while we resolve this matter and thank you for taking the time to bring your concerns to our attention.<br /> <br />Yours sincerely<br /> <br /> <br />Emma Griffin<br />Customer Relations Officer<br />Southeastern<br /> <br /> <br />Please do not reply to this email, as we will not receive your response. If you’d like to email us another question or comment please use our email contact webform:<br /> <br />http://www.southeasternrailway.co.uk/about-us/contact-us/<br /> Peterhttps://www.blogger.com/profile/09645228356548397220noreply@blogger.comtag:blogger.com,1999:blog-7397970649062371366.post-61855315012905778252013-03-23T14:14:32.273+00:002013-03-23T14:14:32.273+00:00Speaking of the new station -- has anyone every th...Speaking of the new station -- has anyone every thought to try and rally support for a mini-entrance at the east end of the platform (Deptford Church St)? All of us living on that side have to walk the entire length of the very long platform on the streets below in order to access the entrance at the far west end of the platforms. Access time is greatly increased unnecessarily. Many stations have unmanned exits -- Greenwich, for example, where one can exit to the north side (Tarves Way/Straightsmouth). <br />Who's with me?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7397970649062371366.post-88928146464966759862013-03-23T14:11:48.958+00:002013-03-23T14:11:48.958+00:00Speaking of the new station -- has anyone every th...Speaking of the new station -- has anyone every thought to try and rally support for a mini-entrance at the east end of the platform (Deptford Church St)? All of us living on that side have to walk the entirety of the very long platform, which is accessed only from the far west end. Access time is greatly increased unnecessarily. Many stations have unmanned exits -- Greenwich, for example, where one can exit to the north side (Tarves Way/Straightsmouth). <br />Who's with me?Anonymousnoreply@blogger.com